FAQ
This section serves as your dedicated resource for seamless guidance and clarity.
At Maison Peridot, we believe intentional knowledge is a prerequisite for Masterful Curation. This is your access point to the précisions that support your unique journey of Self Revelation.
Here you will find direct, educated answers regarding your order, our policies, and the transparent details of our craft. We ensure that every interaction—from the moment of selection to the arrival of your Olfactory Jewel—is characterized by the Composed elegance and Unconquered Purity that defines our brand.
We do not hide behind complexity; we offer straightforward assistance.
Products: The Peridot Essence
The Peridot difference is born from two things: Intentionality
and Radiance. We reject mass production and embrace slow luxury. Every
piece is an equilibrium of elevated design and responsible sourcing, crafted to
bring the natural vibrancy and harmony of the peridot gemstone—the Earth's own
tranquil light—into your life. It is more than an object; it is an energetic
touchstone.
A Peridot perfume is an invitation to experience scent through a lens of conscience and unparalleled artistry. We bring you fragrances inspired by timeless
luxury, meticulously crafted in Grasse, France, by expert perfumers. Our commitment to clean materials, cruelty-free practices, and precise EDP concentrations (a true 20%) ensures a radiant, long-lasting, and ethically
responsible olfactive journey. It's an affirmation of your desire for beauty,
purpose, and purity.
"Clean Materials" signifies an uncompromising commitment to
purity. It means we meticulously screen every ingredient and component to
ensure they are non-toxic, sustainably sourced, and entirely free from controversial or questionable additives. We are devoted to a palette of materials that respects your wellness as much as the Earth’s delicate ecosystems.
Absolutely. Our commitment to a genuine 20% Eau de Parfum (EDP) concentration is not just a number; it's a promise of longevity and depth. Unlike many competitors, we maintain this precise and
potent formulation to ensure your Peridot fragrance offers a beautifully enduring presence, evolving gracefully on your skin throughout the day.
Never. Our ethics are as steadfast as our quality. We affirm that no Peridot product, ingredient, or formulation is ever tested on animals at any stage of our supply chain. This is a non-negotiable principle woven into the core of our business practices, embodying our Cruelty-Free promise.
Discovering your ideal scent should be a journey of delight, not guesswork. We have meticulously designed an intuitive fragrance quiz to guide you. By exploring your preferences and moods, our quiz gently navigates you through our exquisite collection, leading you to the Peridot fragrance that resonates with your unique essence.
Our design process begins in our central studio, where the vision for each piece is meticulously formed. The creation of the product is then entrusted to specialized artisans and ethical production partners who adhere to our strict standards of quality, fair labor, and environmental
stewardship. This global network of craftsmanship ensures every piece is
touched by expertise, with our fragrances notably crafted by expert perfumers
in Grasse, France.
At Peridot, we hold ourselves to a higher standard. While many brands may offer varied or lower concentrations, we proudly maintain an accurate and potent 20% Eau de Parfum (EDP) concentration. This commitment ensures a rich, vibrant, and beautifully enduring scent experience that truly lasts.
Every ingredient in a Peridot perfume serves a precise purpose, from the exquisite fragrant oils to the necessary carriers that allow the scent to blossom. These ingredients are meticulously selected and blended by expert perfumers to create, stabilize, and enhance the intended olfactive journey. They are not "extra" but integral components of the harmonious composition.
Our commitment to "clean materials" means we avoid adding unnecessary or harmful additives. However, a perfume, by its very nature, is a complex composition of multiple ingredients. The "additional
ingredients" you see listed are the essential, high-quality components
(such as denatured alcohol, specific fragrant molecules, and stabilizers)
required to create a safe, stable, and radiant fragrance experience. We list them for your full transparency and peace of mind.
To maintain the pristine quality and longevity of your Peridot fragrance,
we recommend storing it in a cool, dry place, away from direct sunlight and
extreme temperature fluctuations. A drawer, cabinet, or even the original
box can provide the ideal environment, protecting the delicate aromatic compounds from degradation.
Perfume projection refers to the sillage, or the radius of your scent cloud. It describes how far your fragrance extends from your skin and can be detected by others. A Peridot fragrance, with its 20% EDP concentration, is crafted for a beautiful, noticeable, yet elegant projection.
This common phenomenon is known as "olfactory fatigue" or "nose blindness." Your brain is remarkably efficient and tends to filter out constant stimuli, including your own perfume. Rest assured, your
Peridot fragrance is still beautifully present; your nose has simply adapted. Others around you will likely still enjoy its presence.
Diffusion describes a fragrance's ability to spread and radiate into the air from the moment it's applied. It's closely related to projection, but focuses more on the initial dispersal of the scent molecules. A well-diffused perfume, like those from Peridot, offers an inviting and enveloping aura.
Logistics: From Our Hand to Yours
Our approach to creation is a non-negotiable commitment to Masterful Curation and minimizing our footprint.
We do not adhere to the outdated model of mass-producing inventory destined to sit for months. Instead, the capacity of Peridot is precisely managed to follow the rhythm of immediate market demand, ensuring our production is always intentional and controlled.
Your Olfactory Jewel is produced according to our meticulously planned monthly cycles. This rigorous methodology grants us the essential time to execute every step—from sourcing and precise 74°F blending to the full three-week 66°F maceration.
This means no excess inventory is left to degrade in a warehouse, no waste, and a guaranteed peak of aromatic perfection delivered directly to you. It is conscious luxury, perfected by discipline.
We pride ourselves on efficiency and care. Most Peridot orders are processed and prepared for shipment within 48 business hours. Once dispatched, shipping times vary based on your location and the selected service. You can find detailed estimates and costs at checkout.
Currently, we are delighted to offer shipping services across the US Mainland. We are always exploring options to expand our reach and bring the Peridot experience to more individuals.
Shipping costs are precisely calculated at checkout based on your delivery address and chosen carrier (USPS or UPS).
However, we reward both commitment and Masterful Curation:
- Complimentary FREE Shipping is automatically applied for orders of two or more items.
- Members of the exclusive L'atelier Club receive complimentary free shipping on all purchases.
We ensure your composition is delivered with the same precision that defines our brand.
We aim for promptness with precision. Your Peridot order is typically processed and ready for shipment within 48 business hours. After this, the shipping duration will depend on your chosen method and location
Immediately after your purchase, you'll receive an email confirmation with your order details. Within 48 business hours, your Peridot item will be carefully prepared and dispatched, and you'll receive a second email with tracking information so you can follow its journey to you.
Once your Peridot order has been lovingly prepared and shipped (typically within 48 business hours), you will receive a shipping confirmation email. This email will contain your unique tracking number and a link to monitor your package's journey directly.
We understand that plans can shift. You have a window of 3-4 hours after placing your order to request a shipping address change. Please contact our Peridot Support Team (monperidot@maisonperidot.co) immediately with your order number, and we will do our utmost to assist you.
Yes, you may cancel your order within 2 hours of placement. To do so, please contact our Support Team without delay. After this brief window, your order will have entered our meticulous fulfillment process, and cancellation may no longer be possible
We share your concern should a package stray from its path. If your tracking indicates a lost package, please contact our Peridot Harmony Team. We will work diligently with the shipping carrier to investigate and resolve the issue, ensuring your radiant piece reaches you
While every Peridot item is packed with utmost care, we understand that unforeseen incidents can occur during transit. If your order arrives damaged,
please contact us within 48 hours of delivery, providing your order
number and clear photographs of the damaged item and packaging. We will swiftly arrange for a resolution.
Should you encounter any concern with your Peridot order, please reach out to our dedicated Peridot Support Team via our Contact page. Provide your order number and a clear description of the issue, and we will respond with care and efficiency to assist you.
Technicals: Transparency & Trust
Your payment method is typically charged at the time your order is placed. This ensures that your selected item can immediately enter our system and begin its journey to you.
We want you to feel complete harmony with your Peridot selection. We offer free returns for L'Atelier Club on every order,
within 30 days after delivery. For non-members, a $3.99/bottle returns fee will be incurred. All returned items must be in their original, unused condition.
Initiating a return is simple. For Peridot Circle members, log into your account to access our easy return portal. Non-members can email our support team. Ensure the item is in its original, untouched condition, and we will guide you through the process.
Yes, we offer exchanges to ensure you find your perfect scent. Peridot Circle members enjoy complimentary exchanges. Non-members will incur a standard returns fee, after which a new order can be placed. Please contact our Peridot Support Team or visit our Returns & Exchanges page for detailed guidance.
The L'Atelier Club is our exclusive membership program, designed
to deepen your connection with our brand and reward your loyalty. It's an
invitation to a world of enhanced benefits:
- Buy More, Save More: Enjoy up to 30% off based on your purchase amount, with elevated savings during member-only sales.
- 10% Off Every Product: Receive an automatic 10% discount on every item — no need to wait for seasonal promotions.
- Free Returns & Exchanges: Shop with confidence. Returns and exchanges are complimentary for members.
- Early Access to New Collections: Be the first to discover new compositions, limited editions, and seasonal drops.
- Free 2ml Samples with Every Order: Explore new fragrances with complimentary samples — while inventory lasts.
- Flexible Membership: Skip a month or cancel anytime. No penalties. No fine print. Just freedom.
Your curiosity is valued. If you require specialized information regarding material composition, technical specifications, or bespoke care, please reach out to our dedicated Peridot Support Team via our Contact page. We are here to ensure your experience is as seamless and radiant as our creations.